Cell Candy Inc provides dedicated customer support representatives available during standard business hours to assist our customers with inquiries, concerns, or requests.
In situations where customers are unable to reach an agent by phone, we extend the option of a callback service to ensure that their concerns are addressed promptly.
We are committed to addressing user inquiries within a maximum timeframe of 24 hours to enhance the customer experience and satisfaction.
Cell Candy Inc is dedicated to achieving complete customer satisfaction. Each customer request is handled with the utmost priority, and we are steadfast in our belief in the value of our product.
In alignment with our commitment to customer satisfaction, Cell Candy Inc offers a full refund to any customer who expresses dissatisfaction with our service. This refund is granted without the need for further inquiries or explanations.
By adhering to these policies, Cell Candy Inc aims to provide exceptional customer service
and maintain the highest standards of customer satisfaction.
Cell Candy Inc Vulnerable Customer Policy
Cell Candy Inc is committed to providing exceptional service to all its customers, including those who may be considered vulnerable due to various circumstances. This Vulnerable Customer Policy outlines our commitment to identifying and supporting vulnerable customers to ensure they receive fair treatment, empathy, and appropriate assistance in their interactions with our organization.
Vulnerable customers are individuals who may face difficulties in accessing or using our products or services due to factors such as age, disability, illness, financial hardship, language barriers, or other personal circumstances that make them more susceptible to harm or disadvantage.
It is the responsibility of all employees to be vigilant and sensitive in identifying potentially vulnerable customers during their interactions with Cell Candy Inc . This identification process may involve recognizing signs such as:
Cell Candy Inc is committed to treating all customers, including vulnerable individuals, with respect, dignity, and fairness. Our staff should:
We will make reasonable efforts to communicate with vulnerable customers in a manner that is accessible and understandable to them. This may include providing information in alternative formats, offering translation services, or allowing additional time for communication.
All employees will receive training on this Vulnerable Customer Policy to ensure they are aware of their responsibilities in identifying and assisting vulnerable customers. Training will also cover communication techniques and sensitivity to customer needs.
If an employee becomes aware of any concerns related to the treatment of vulnerable customers, they should report it to their immediate supervisor or the designated point of contact within the organization. All reports will be treated confidentially, and appropriate actions will be taken to address the concerns.
This policy will be regularly reviewed and updated to ensure its effectiveness in meeting the needs of vulnerable customers. Changes will be communicated to all employees.
Non-compliance with this Vulnerable Customer Policy may result in disciplinary action, up to and including termination of employment.
For questions, concerns, or feedback related to this policy, please contact george.kolev@cell-candy.com or give a call at +1 (207) 451 5492
By adhering to this Vulnerable Customer Policy, Cell Candy Inc aims to create a supportive and inclusive environment for all customers, fostering trust and loyalty within our community.